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Raving Fans
ISBN 0688123163
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Hug Your Customers the Proven Way To Per
ISBN 1401300340
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Customer Satisfaction Is Worthless Custo
ISBN 188516730X
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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any S
ISBN 007144453X
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Secret Service Hidden Systems That Deli
ISBN 0814471714
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Future of Competition Co Creating Uniq
ISBN 1578519535
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Attracting Perfect Customers the Power
+/- 1576751244
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Be Our Guest: Perfecting the Art of Customer Service
+/- 0786853948
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Nordstrom Way To Customer Service Excell
ISBN 0471702862
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Zingerman's Guide to Giving Great Service
ISBN 1401301436
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Positively Outrageous Service 2ND Edition
ISBN 0793188237
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Customer Relationship Management
Mcgraw Hill Home Interactive 0071379541 Customer Relationship Management $6.00 – $14.95Compare prices at 4 stores
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Business Process Mapping: Improving Customer Satisfaction
John Wiley 0471079774 Business Process Mapping Improving Customer Satisfaction $65.00 at 1 seller (Powell's City of Books)See it at Powell's City of Books 
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Angel Customers & Demon Customers
ISBN 1591840074
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Toxic Sludge Is Good for You :Rampton
ISBN 1567510604
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Great Customer Service on the Telephone
ISBN 081447795X
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Exceptional Customer Service
Adams Media 1580624588 Exceptional Customer Service Going Beyond Your Good Service to Exceed the Customers Expectation $7.95 at 1 seller (Powell's City of Books)See it at Powell's City of Books
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Lessons in Service from Charlie Trotter
ISBN 1580083153
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Customer Mania
ISBN 0743270282
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Referral of a Lifetime
+/- 1576752402
$12.95 at 1 seller (Powell's City of Books)See it at Powell's City of Books
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Customers for Life How To Turn That On
ISBN 0385504454
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Clued In: How to Keep Customers Coming Back Again and Again
ISBN 0131015508
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Complaint Is a Gift Using Customer Fee
BERRETT KOEHLER PUBLISHER S 1881052818
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Return on Customer the Revolutionary New
ISBN 0385510306
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Unleashing Excellence
ISBN 193202106X
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Media Training 101: A Guide to Meeting the Press
John Wiley 0471271551
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Corporate Social Responsibility: Doing the Most Good for Your Company and Your Cause
ISBN 0471476110
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Crm Handbook a Business Guide To Customer Relation
Addison Wesley 0201730626 The Crm Handbook $24.95 – $64.99Compare prices at 3 stores
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At Americas Service
ISBN 0446393169
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Customers As Partners (Cloth)
ISBN 1881052540
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Fabled Service Ordinary Acts Extraordina
ISBN 0787909386
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Knock Your Socks Off Answers
Amacom 0814478840 Knock Your Socks Off Answers Solving Customer Nightmares and Soothing Nightmare Customers $4.95 – $17.95Compare prices at 4 stores
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Knock Your Socks Off Service Recovery
Amacom 081447084X Knock Your Socks Off Service Recovery $4.95 – $17.95Compare prices at 3 stores
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Breakaway Deliver Value To Your Custom
ISBN 0787961647
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Customer Service Excellence
ISBN 1556239696
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Building Great Customer Experiences
ISBN 0333990137
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Strategic Customer Care an Evolutionary
John Wiley 0471643424 The Evolution of Customer Care A Strategic Approach to Increasing Customer Value and Profitability $5.25 – $44.95Compare prices at 3 stores
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Sustaining Knock Your Socks Off Service
Amacom 0814478247 Sustaining Knock Your Socks Off Service $5.83 – $17.95Compare prices at 3 stores
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Emotional Value Creating Strong Bonds
BERRETT KOEHLER PUBLISHER S 1576750795
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Discovering the Soul of Service
ISBN 0684845113
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Who Stole My Customer Winning Strategies
ISBN 0131453564
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Nordstrom Way
John Wiley 0471161608 The Nordstrom Way The Inside Story of Americas 1 Customer Service Company $6.95 – $24.95Compare prices at 5 stores
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Essentials of CRM a Guide To Customer Relation
John Wiley 0471206032 Essentials of CRM A Guide to Customer Relationship Management $6.95 – $45.00Compare prices at 4 stores
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Indispensable How To Become the Company
ISBN 0471703087
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Its All About Service How To Lead Your
ISBN 0471716758
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Guerrilla PR Wired
Mcgraw Hill Home Interactive 0071382321 Guerrilla PR Wired Waging a Successful Publicity Campaign Online, Offline, and Everywhere in Between $7.95 – $15.95Compare prices at 3 stores
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Mass Affluence Seven New Rules of Market
ISBN 1591391962
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Dynamics of Service Reflections on The
ISBN 0787901016
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Dealing With an Angry Public the Mutual
ISBN 0684823020
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Driving Customer Equity How Customer Lif
ISBN 0684864665
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Buzz 50 Little Things That Make a Big D
ISBN 1857883470
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Lipstick on a Pig Winning in the No Spin
ISBN 9780743271172
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Best Face Forward Why Companies Must Imp
ISBN 0875848672
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Markets of One Creating Customer Unique
ISBN 1578512387
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Golden Circle Secrets How To Achieve Co
ISBN 0471718572
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How to Mind Read Your Customers
Amacom 0814405991 How to Mind-Read Your Customers Using Insights from Psychology to Increase Sales and Develop Better Business Techniques $9.95 – $17.95Compare prices at 4 stores
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Life After the 30 Second Spot Ten Fresh
ISBN 0471718378
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Harvard Business Review on Customer Rela
ISBN 1578516994
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Pr.: a Social History of Spin
ISBN 0465061796
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The Ten Demandments: Rules to Live By in the Age of the Demanding Customer
Mcgraw Hill Home Interactive 007142735X The Ten Demandments Rules to Live by in the Age of the Demanding Customer $10.17 – $14.95Compare prices at 2 stores
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How To Win Customers and Keep Them for Life
ISBN 0425175014
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Excuses, Excuses, Excuses
ISBN 0874256143
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Creating Customer Evangelists How Loya
+/- 0793155614
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Bag the Elephant
ISBN 1885167628
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50 Powerful Ideas You Can Use To Keep Your Customers
ISBN 1564145999
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Total Access
ISBN 1578512441
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Building Buzz: How To Reach And Impress Your Target Audience
ISBN 1564147797
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Opportunities in Public Relations Careers
ISBN 0658016334
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Killer Customer Care (Entrepreneur Mentor Series)
ISBN 1891984861
$13.22 – $16.95Compare prices at 2 stores
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Crisp: Telephone Courtesy & Customer Service, Third Edition: Achieving Interpersonal Impact...
ISBN 1560525770
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Customer Loyalty: How to Earn It, How to Keep It
ISBN 0787963887
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The One to One Manager: Real-World Lessons in Customer Relationship Management
ISBN 038550229X
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Why Customers Come Back: How To Create Lasting Customer Loyalty
ISBN 1564146952
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The Innovator's Dilemma
ISBN 1565114159
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Call Centers for Dummies (For Dummies)
ISBN 0470835494
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Call Center Benchmarking How Good Is Goo
ISBN 155753215X
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Restaurant Promotion and Publicity: For Just a Few Dollars a Day (Food Service Professionals Guide,
ISBN 0910627142
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Getting Free Publicity
ISBN 1857039726
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Why Service Stinks and Exactly What to Do About It
ISBN 0793176816
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The Ultimate CRM Handbook
+/- 0071409351
$20.00 – $36.95Compare prices at 3 stores
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CustomerCentric Selling
ISBN 1932378537
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Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship
ISBN 1576601323
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Customer Experience Management Revolutio
John Wiley 0471237744 The Customer Experience How Revolutionary Marketing Can Transform Your Company $22.50 – $39.95Compare prices at 3 stores
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The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service
ISBN 0814472591
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How to Win Campaigns: 100 Steps to Success
ISBN 1853839620
$24.32 – $32.00Compare prices at 2 stores
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The Butterfly Customer: Capturing the Loyalty of Today's Elusive Consumer
John Wiley 0471645184 The Butterfly Customer Capturing the Loyalty of Todays Elusive Customer $24.95Compare prices at 2 stores
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Retailing Smarts: Providing Personalized Customer Service Big Book (Retailing Smarts)
ISBN 1560525185
$24.95Compare prices at 2 stores
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World-Class Customer Satisfaction
ISBN 0786301287
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Agile Competitors and Virtual Organizations: Strategies for Enriching the Customer (Industrial Engi
Van Nostrand 0471286508 Agile Competitors and Virtual Organizations Strategies for Enriching the Customer $25.25 – $34.95Compare prices at 2 stores
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The New PR Toolkit: Strategies for Successful Media Relations
ISBN 0130090255
$25.51 – $34.95Compare prices at 2 stores
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Customer Winback: How to Recapture Lost Customers--And Keep Them Loyal
ISBN 0787946672
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Managing the Customer Experience: Turning customers into advocates
ISBN 0273661957
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Planning and Manageing a PR Campaign: A Step by Step Guide
ISBN 0749429917
$26.60 – $35.00Compare prices at 2 stores
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Corporate Identity Design
Van Nostrand 0471289477 Corporate Identity Design $26.73 – $39.95Compare prices at 2 stores
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Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right
ISBN 0471713929
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Command Performance (Harvard Business Review)
ISBN 0875845622
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Leadership Customer Revolution (Industrial Engineering)
Van Nostrand 0471286311 Leadership and the Customer Revolution The Messy, Unpredictable, Exciting and Inescapably $30.12 – $34.95Compare prices at 2 stores
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Customer Equity: Building an Managing Relationships As Valuable Assets
ISBN 0875847641
$30.40 – $40.00Compare prices at 2 stores
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One Size Fits One: Building Relationships One Customer and One Employee At a Time
John Wiley 0471331678 One Size Fits One Building Relationships One Customer and One Employee at a Time $39.95Compare prices at 2 stores
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Competing for Capital: Investor Relations in a Dynamic World
ISBN 0471448621
$58.36 – $79.95Compare prices at 2 stores
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