Vonage DigitalVoice Service

Articles and Reviews

24 Jan 2009 The service was lousy and the support was even more lousy I bought vonage service from them directly.It came after 7 days and got the service connected. The service was really bad. Had lot of static and basically the call quality was lousy. I thought it could be some bad bandwidth problems. I waited and finally couldnt use it any more. So I disconnected the service and they slapped me with a 40 dollar fee and 80 dollar equipment fee for a refurbished modem.I called them and rep didnt have any answers and I asked for the supervisor and apparently they a... –R. chakkafrom Amazon.com
22 May 2008 Phone service is poor, customer service is untruthful Unfortunately what you are told by customer service and what the 100 pages of terms of service tell you are different, and if you arent careful, it'll cost you an extra $100.

The whole time I had this service I experienced:

- Dropped calls
- Feedback on the line
- Clicks and taps on the line
- Repeated outages

I am really disappointed in the service, but it was cheap to use until I cancelled and the customer service rep told me it would be almost $100 to cancel.... –John M. Molendykfrom Amazon.com
26 Jan 2008 A criminal company-Avoid! Look at the number of 1 ratings and beware. This is a truly criminal company with mean-spirited approaches to sucking away your money. I had the same experience where they started billing me for service weeks before their equipment even arrived! This is criminal! Their customer service is the rudest bunch of human beings on this planet. Vonage also does not explain how you have to contact your previous phone company and explain the situation of phone transferring. This was the worst learn... –Tankeryfrom Amazon.com

read more reviews at Amazon.com 

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